lead-forensics

Resources

Why businesses should opt for CRM

However good you are at running your business, you won’t get very far without a steady stream of customers. To effectively foster customer relationships, many businesses are leveraging customer relationship management (CRM) systems. What is a CRM system? CRM is

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Twitter tips to boost your business

Without a doubt, social media marketing is one of the most powerful methods your business can employ to reach a wider audience. When we think of social media marketing, our thoughts immediately turn to Facebook. Yet Twitter has also become

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5 Signs of weak enterprise security

As the number of cybersecurity threats increases, many business owners have no recourse but make cybersecurity a priority. But how does one know if your security measures are actually keeping your enterprise IT assets safe? Here are five ways you

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CYOD and BYOD: What are they?

Mobile devices are a popular tool for many employees, most of whom will at some point use their personal device for a work-oriented task. Companies are adopting a BYOD or bring your own device policy to help bolster motivation and

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Office 365 Connectors explained

Within Office 365 Groups, there’s a feature called Connectors. It allows you to link to popular third-party services without ever having to leave Outlook. This means relevant content and updates that you want are sent immediately to your group feed,

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3 Ways to browse the net safely at work

Amidst the current climate of malware, hacks, and phishing scams, companies must take precautions when accessing the internet. Without safeguards, browsers that you or your employees use are vulnerable to cyberattacks that may cripple productivity and profit. Here are steps

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Top 5 business continuity errors

Business continuity plans are designed to protect an organization’s critical data in case of a crisis, but employees are also a part of that equation. If you want a strong business continuity plan, it’s imperative you avoid the following mistakes.

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Make site visitors feel secure with these tips

Don’t give your customers any reason to feel insecure when dealing with you. When they visit and use your website, you must engender feelings of trust and security instead of alarm and distrust. Don’t worry — you can easily improve

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Computers for a small business: Laptop vs. desktop

As an entrepreneur, you’ve got your hands full making choices that can make or break your company. One important decision is choosing your small- to mid-sized business’s (SMB) computer hardware, whether you should invest in desktops or laptops. The following

Read More

How to fix Office 2019 issues

Microsoft Office 2019 has become one of the most popular productivity suites used by schools and offices alike. It is one of the most sought-after software products in the market and is Microsoft’s main income generator. If you need help

Read More

Why businesses should opt for CRM

However good you are at running your business, you won’t get very far without a steady stream of customers. To effectively foster customer relationships, many businesses are leveraging customer relationship management (CRM) systems. What is a CRM system? CRM is

Read More

Twitter tips to boost your business

Without a doubt, social media marketing is one of the most powerful methods your business can employ to reach a wider audience. When we think of social media marketing, our thoughts immediately turn to Facebook. Yet Twitter has also become

Read More

5 Signs of weak enterprise security

As the number of cybersecurity threats increases, many business owners have no recourse but make cybersecurity a priority. But how does one know if your security measures are actually keeping your enterprise IT assets safe? Here are five ways you

Read More

CYOD and BYOD: What are they?

Mobile devices are a popular tool for many employees, most of whom will at some point use their personal device for a work-oriented task. Companies are adopting a BYOD or bring your own device policy to help bolster motivation and

Read More

Office 365 Connectors explained

Within Office 365 Groups, there’s a feature called Connectors. It allows you to link to popular third-party services without ever having to leave Outlook. This means relevant content and updates that you want are sent immediately to your group feed,

Read More

3 Ways to browse the net safely at work

Amidst the current climate of malware, hacks, and phishing scams, companies must take precautions when accessing the internet. Without safeguards, browsers that you or your employees use are vulnerable to cyberattacks that may cripple productivity and profit. Here are steps

Read More

Top 5 business continuity errors

Business continuity plans are designed to protect an organization’s critical data in case of a crisis, but employees are also a part of that equation. If you want a strong business continuity plan, it’s imperative you avoid the following mistakes.

Read More

Make site visitors feel secure with these tips

Don’t give your customers any reason to feel insecure when dealing with you. When they visit and use your website, you must engender feelings of trust and security instead of alarm and distrust. Don’t worry — you can easily improve

Read More

Computers for a small business: Laptop vs. desktop

As an entrepreneur, you’ve got your hands full making choices that can make or break your company. One important decision is choosing your small- to mid-sized business’s (SMB) computer hardware, whether you should invest in desktops or laptops. The following

Read More

How to fix Office 2019 issues

Microsoft Office 2019 has become one of the most popular productivity suites used by schools and offices alike. It is one of the most sought-after software products in the market and is Microsoft’s main income generator. If you need help

Read More
Adam Headshot

Adam

Help Desk

Adam was in the Navy before he joined our team in 2015. He is cool under pressure and a calming influence on the help desk. Perhaps this is because, after staring down Somali pirates off the coast of Africa, printer and email problems don’t seem so intimidating! Adam likes to shoot things (not people – thought we should make that clear), play Xbox, and of course, shoot things on Xbox! A husband of fourteen years with two children, he has been all over the world and still calls Central Texas his home. His teammates say, “Adam has an incredible memory when it comes to our clients. He remembers names, Internet settings, applications and printers!”
Headshots Tyler thegem person

Tyler

Projects Team Lead
Tyler cut his technological teeth through four years both in part-time work and in working with one of our telephony partners. Tyler loves working and learning, and has built a larger network at his home than 90% of our clients have in their businesses! He is thoughtful with his own money, preferring to buy a home and drive an old truck rather than pay rent and car payments. His hobbies of woodworking and gardening dovetail nicely with home ownership! He’s been known to play a bit of electric guitar, he enjoys 3D modeling and printing, and drives a gray Mustang GT that he’s modded as completely as his computers! Several of our team were in the wedding party when he got married!
Headshots Aaron thegem person

Aaron Johnstone

Help Desk Manager
With more patience than Job and more experience than most people in IT today, Aaron is the go-to guy for challenging problems. He directs our team both in the maintenance and help-desk functions. Aaron has been in IT for over twenty years and has played nearly every role possible EXCEPT, he reminds us, Sales. We can test almost every system in our client base on Aaron’s home network because it’s extensive and complex. When he isn’t tinkering with computers, he loves to read, play video games with his kids, and run. Aaron’s been married to his wife for twenty-one years and they have two daughters and a son. His teammates say, “I can always count on him to have my back. If I can’t find the answer, Aaron knows where to look!”
Headshots Eli thegem person

Eli Meier

COO | CTO
Eli is our jack-of-all-trades. His degree is in English, and he intended to teach before he discovered a natural aptitude for computers. He combines the two in his role at Lighthouse, as he has a unique ability to explain complex technology in relatable, understandable conversation. Over more than twenty years working in IT, he’s written e-commerce programs for a university, set up an email cluster for a major league baseball team, and managed/executed hundreds of IT projects. He enjoys classic Volkswagens, cooking and barbeque, and hiking and camping. He and his wife have been married twenty-one years and have nine kids. Though he is 6’1”, he is the SHORTEST male in his entire extended family. We all feel badly for him.
Headshots Ray thegem person

Ray Wilson

Chief Executive Officer
Ray is our CEO and he is passionate about helping businesses – both ours and our clients’ – succeed. Except for Skip, he’s probably been involved with IT longer than anyone – he was troubleshooting computers and repairing them at his school when he was seven! As an intern while attending UMHB, he was involved with IT, but really started growing when he joined our team in 2005. When he transitioned most of our clients to managed services, our MSP business was truly born, and we then grew it from five to forty people between 2006 and 2016. In that time, he was a help desk tech, business processes consultant, account manager, salesperson, sales engineer, client services manager, sales manager, and COO. If you want to get his juices flowing, challenge him to any team sport or ask him to go snow skiing. He’s been married to his high school sweetheart fourteen years and they have three high-energy boys. Oh… and both of his parents are also small business entrepreneurs.

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