lead-forensics

Resources

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Why Cloud Backup Services Are Vital for Business Continuity

Ensuring that data is protected and accessible is crucial for business continuity. The information that your business relies on, such as customer records, financial data, or operational documents, must stay secure and readily available, particularly when a disruption occurs. This

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The Benefits of Outsourced IT Services for SMBs

In today’s fast-paced and technology-driven world, small and medium-sized businesses (SMBs) face a growing need for reliable and efficient IT systems. This is where outsourced IT services come into play. Outsourced IT services involve partnering with an external provider to

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Maximizing Efficiency with the Best Business Phone Systems for SMBs

In today’s fast-paced business environment, efficient communication is critical to staying competitive. For small and medium-sized businesses (SMBs), having the right business phone system in place can significantly streamline operations, improve customer service, and enhance productivity. But what exactly is

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blog img video conference

Everything you need to know about managed VoIP services

Cutting-edge communication technology is crucial to businesses in Texas and all over the world. Without it, employees can’t develop strong relationships with clients and they can’t coordinate on important projects. Although traditional landlines are an option for many organizations, they

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876494883

Collaborate with Microsoft Teams

Occasionally, there is a seismic shift in how we see the world. As a nation, it happened on September 11 when two planes flew into the World Trade Center. It happened when JFK was assassinated in November 1963; and it

Read More
Featured Image 4

Why Cloud Backup Services Are Vital for Business Continuity

Ensuring that data is protected and accessible is crucial for business continuity. The information that your business relies on, such as customer records, financial data, or operational documents, must stay secure and readily available, particularly when a disruption occurs. This

Read More
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How to Protect Your Small Business from Cyber Threats

Cyber threats are a consistent and ever-evolving threat to businesses of all sizes. When it comes to small businesses, however, cyber threats have the potential to cause devastation that can take a long time to recover from. Cybercriminals often see

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The Benefits of Outsourced IT Services for SMBs

In today’s fast-paced and technology-driven world, small and medium-sized businesses (SMBs) face a growing need for reliable and efficient IT systems. This is where outsourced IT services come into play. Outsourced IT services involve partnering with an external provider to

Read More
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Why Managed IT Support is Essential for Business Growth

In today’s fast-paced business environment, having a robust IT infrastructure is critical to staying competitive and fostering growth. Managed IT support plays a crucial role in this process by offering businesses the ability to outsource their IT needs to a

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FE1

Maximizing Efficiency with the Best Business Phone Systems for SMBs

In today’s fast-paced business environment, efficient communication is critical to staying competitive. For small and medium-sized businesses (SMBs), having the right business phone system in place can significantly streamline operations, improve customer service, and enhance productivity. But what exactly is

Read More
blog img video conference

Everything you need to know about managed VoIP services

Cutting-edge communication technology is crucial to businesses in Texas and all over the world. Without it, employees can’t develop strong relationships with clients and they can’t coordinate on important projects. Although traditional landlines are an option for many organizations, they

Read More
876494883

Collaborate with Microsoft Teams

Occasionally, there is a seismic shift in how we see the world. As a nation, it happened on September 11 when two planes flew into the World Trade Center. It happened when JFK was assassinated in November 1963; and it

Read More
Adam Headshot

Adam

Help Desk

Adam was in the Navy before he joined our team in 2015. He is cool under pressure and a calming influence on the help desk. Perhaps this is because, after staring down Somali pirates off the coast of Africa, printer and email problems don’t seem so intimidating! Adam likes to shoot things (not people – thought we should make that clear), play Xbox, and of course, shoot things on Xbox! A husband of fourteen years with two children, he has been all over the world and still calls Central Texas his home. His teammates say, “Adam has an incredible memory when it comes to our clients. He remembers names, Internet settings, applications and printers!”
Headshots Tyler thegem person

Tyler

Projects Team Lead
Tyler cut his technological teeth through four years both in part-time work and in working with one of our telephony partners. Tyler loves working and learning, and has built a larger network at his home than 90% of our clients have in their businesses! He is thoughtful with his own money, preferring to buy a home and drive an old truck rather than pay rent and car payments. His hobbies of woodworking and gardening dovetail nicely with home ownership! He’s been known to play a bit of electric guitar, he enjoys 3D modeling and printing, and drives a gray Mustang GT that he’s modded as completely as his computers! Several of our team were in the wedding party when he got married!
Headshots Aaron thegem person

Aaron Johnstone

Help Desk Manager
With more patience than Job and more experience than most people in IT today, Aaron is the go-to guy for challenging problems. He directs our team both in the maintenance and help-desk functions. Aaron has been in IT for over twenty years and has played nearly every role possible EXCEPT, he reminds us, Sales. We can test almost every system in our client base on Aaron’s home network because it’s extensive and complex. When he isn’t tinkering with computers, he loves to read, play video games with his kids, and run. Aaron’s been married to his wife for twenty-one years and they have two daughters and a son. His teammates say, “I can always count on him to have my back. If I can’t find the answer, Aaron knows where to look!”
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Eli Meier

COO | CTO
Eli is our jack-of-all-trades. His degree is in English, and he intended to teach before he discovered a natural aptitude for computers. He combines the two in his role at Lighthouse, as he has a unique ability to explain complex technology in relatable, understandable conversation. Over more than twenty years working in IT, he’s written e-commerce programs for a university, set up an email cluster for a major league baseball team, and managed/executed hundreds of IT projects. He enjoys classic Volkswagens, cooking and barbeque, and hiking and camping. He and his wife have been married twenty-one years and have nine kids. Though he is 6’1”, he is the SHORTEST male in his entire extended family. We all feel badly for him.
Headshots Ray thegem person

Ray Wilson

Chief Executive Officer
Ray is our CEO and he is passionate about helping businesses – both ours and our clients’ – succeed. Except for Skip, he’s probably been involved with IT longer than anyone – he was troubleshooting computers and repairing them at his school when he was seven! As an intern while attending UMHB, he was involved with IT, but really started growing when he joined our team in 2005. When he transitioned most of our clients to managed services, our MSP business was truly born, and we then grew it from five to forty people between 2006 and 2016. In that time, he was a help desk tech, business processes consultant, account manager, salesperson, sales engineer, client services manager, sales manager, and COO. If you want to get his juices flowing, challenge him to any team sport or ask him to go snow skiing. He’s been married to his high school sweetheart fourteen years and they have three high-energy boys. Oh… and both of his parents are also small business entrepreneurs.

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