lead-forensics

Resources

Cloud services in demand due to pandemic

Providers of cloud-based services are experiencing a steep increase in demand these days, as the COVID-19 pandemic goes global. Because of the pandemic, many employees are working from home, relying on digital productivity and collaboration tools to get their job

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How businesses are impacted by COVID-19

Businesses and consumers are facing a lot of uncertainty because of the coronavirus pandemic. As COVID-19 continues to spread, the only thing that seems certain is that it will impact businesses, particularly the way they operate and use technology. Increased

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Autocomplete password risks

Web browsers come with features to improve user experience. One of the most popular ones is auto-fill passwords. These are designed for users to store and automatically use their account credentials to access websites and other applications. While auto-fill passwords

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202231188

Which QuickBooks is Right for Me?

Let’s get something out of the way to start. If you are starting up a new business or are new to QuickBooks,  you should be heavily biased towards QuickBooks Online. It is getting more development focus from Intuit, is available

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IoT security 101: Things to remember

Internet of Things (IoT) devices and appliances are proving to be excellent ways to leverage automation in pursuit of profitability and customer satisfaction. As with any device that connects to the internet, they need to be configured to protect business

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OneNote: Microsoft’s most underrated app

The hidden gem of Microsoft Office, OneNote has your digital note-taking needs covered. This piece of software is essentially a digital notebook in which you can organize or visualize your ideas using text, video, audio, and other multimedia sources. See

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Why UPS is necessary for network equipment

Fire, flood, storm, and other disasters can lead to power failure and productivity loss. Using an uninterruptible power supply (UPS) for computers ensures you never lose unsaved work, but without the internet, you’re practically crippled. To avoid that dilemma, we

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What is single sign-on and who is it for?

An average business uses over a thousand cloud services. Even if small businesses use just a few dozen apps, securely managing account logins is still a huge hurdle for both users and administrators. Single sign-on (SSO) is an excellent solution

Read More

Easy fixes to your Wi-Fi issues

For most businesses, a reliable internet connection is no longer an option but a necessity. A fast and reliable internet connection makes for more efficient and productive operations. But what do you do when you’re faced with connectivity issues or

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Have your staff work from home with the proper gear

One of the major hurdles of shifting to a work-from-home setup is that the hardware your employees have at home can be very different from what they’re used to at the office. More than their computers and smartphones, these are

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Cloud services in demand due to pandemic

Providers of cloud-based services are experiencing a steep increase in demand these days, as the COVID-19 pandemic goes global. Because of the pandemic, many employees are working from home, relying on digital productivity and collaboration tools to get their job

Read More

How businesses are impacted by COVID-19

Businesses and consumers are facing a lot of uncertainty because of the coronavirus pandemic. As COVID-19 continues to spread, the only thing that seems certain is that it will impact businesses, particularly the way they operate and use technology. Increased

Read More

Autocomplete password risks

Web browsers come with features to improve user experience. One of the most popular ones is auto-fill passwords. These are designed for users to store and automatically use their account credentials to access websites and other applications. While auto-fill passwords

Read More
202231188

Which QuickBooks is Right for Me?

Let’s get something out of the way to start. If you are starting up a new business or are new to QuickBooks,  you should be heavily biased towards QuickBooks Online. It is getting more development focus from Intuit, is available

Read More

IoT security 101: Things to remember

Internet of Things (IoT) devices and appliances are proving to be excellent ways to leverage automation in pursuit of profitability and customer satisfaction. As with any device that connects to the internet, they need to be configured to protect business

Read More

OneNote: Microsoft’s most underrated app

The hidden gem of Microsoft Office, OneNote has your digital note-taking needs covered. This piece of software is essentially a digital notebook in which you can organize or visualize your ideas using text, video, audio, and other multimedia sources. See

Read More

Why UPS is necessary for network equipment

Fire, flood, storm, and other disasters can lead to power failure and productivity loss. Using an uninterruptible power supply (UPS) for computers ensures you never lose unsaved work, but without the internet, you’re practically crippled. To avoid that dilemma, we

Read More

What is single sign-on and who is it for?

An average business uses over a thousand cloud services. Even if small businesses use just a few dozen apps, securely managing account logins is still a huge hurdle for both users and administrators. Single sign-on (SSO) is an excellent solution

Read More

Easy fixes to your Wi-Fi issues

For most businesses, a reliable internet connection is no longer an option but a necessity. A fast and reliable internet connection makes for more efficient and productive operations. But what do you do when you’re faced with connectivity issues or

Read More
Adam Headshot

Adam

Help Desk

Adam was in the Navy before he joined our team in 2015. He is cool under pressure and a calming influence on the help desk. Perhaps this is because, after staring down Somali pirates off the coast of Africa, printer and email problems don’t seem so intimidating! Adam likes to shoot things (not people – thought we should make that clear), play Xbox, and of course, shoot things on Xbox! A husband of fourteen years with two children, he has been all over the world and still calls Central Texas his home. His teammates say, “Adam has an incredible memory when it comes to our clients. He remembers names, Internet settings, applications and printers!”
Headshots Tyler thegem person

Tyler

Projects Team Lead
Tyler cut his technological teeth through four years both in part-time work and in working with one of our telephony partners. Tyler loves working and learning, and has built a larger network at his home than 90% of our clients have in their businesses! He is thoughtful with his own money, preferring to buy a home and drive an old truck rather than pay rent and car payments. His hobbies of woodworking and gardening dovetail nicely with home ownership! He’s been known to play a bit of electric guitar, he enjoys 3D modeling and printing, and drives a gray Mustang GT that he’s modded as completely as his computers! Several of our team were in the wedding party when he got married!
Headshots Aaron thegem person

Aaron Johnstone

Help Desk Manager
With more patience than Job and more experience than most people in IT today, Aaron is the go-to guy for challenging problems. He directs our team both in the maintenance and help-desk functions. Aaron has been in IT for over twenty years and has played nearly every role possible EXCEPT, he reminds us, Sales. We can test almost every system in our client base on Aaron’s home network because it’s extensive and complex. When he isn’t tinkering with computers, he loves to read, play video games with his kids, and run. Aaron’s been married to his wife for twenty-one years and they have two daughters and a son. His teammates say, “I can always count on him to have my back. If I can’t find the answer, Aaron knows where to look!”
Headshots Eli thegem person

Eli Meier

COO | CTO
Eli is our jack-of-all-trades. His degree is in English, and he intended to teach before he discovered a natural aptitude for computers. He combines the two in his role at Lighthouse, as he has a unique ability to explain complex technology in relatable, understandable conversation. Over more than twenty years working in IT, he’s written e-commerce programs for a university, set up an email cluster for a major league baseball team, and managed/executed hundreds of IT projects. He enjoys classic Volkswagens, cooking and barbeque, and hiking and camping. He and his wife have been married twenty-one years and have nine kids. Though he is 6’1”, he is the SHORTEST male in his entire extended family. We all feel badly for him.
Headshots Ray thegem person

Ray Wilson

Chief Executive Officer
Ray is our CEO and he is passionate about helping businesses – both ours and our clients’ – succeed. Except for Skip, he’s probably been involved with IT longer than anyone – he was troubleshooting computers and repairing them at his school when he was seven! As an intern while attending UMHB, he was involved with IT, but really started growing when he joined our team in 2005. When he transitioned most of our clients to managed services, our MSP business was truly born, and we then grew it from five to forty people between 2006 and 2016. In that time, he was a help desk tech, business processes consultant, account manager, salesperson, sales engineer, client services manager, sales manager, and COO. If you want to get his juices flowing, challenge him to any team sport or ask him to go snow skiing. He’s been married to his high school sweetheart fourteen years and they have three high-energy boys. Oh… and both of his parents are also small business entrepreneurs.

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