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Collaborate with Microsoft Teams
Occasionally, there is a seismic shift in how we see the world. As a nation, it happened on September 11 when two planes flew into the World Trade Center. It happened when JFK was assassinated in November 1963; and it
How to choose the right managed IT services provider
Partnering with managed IT services providers (MSPs) is a game changer for businesses. For an affordable rate, you essentially get an outsourced IT department that looks after your entire system and makes sure it runs smoothly. They’re proficient at dealing
100% Client Satisfaction – Level Achieved
We are exceedingly proud to have recently reached a major milestone. Over the course of the 90 days and more than 500 survey responses, our clients gave our Help Desk 100% positive feedback! WOW!
Those responses came from over 2,000
Tips to keep your remote employees engaged and motivated
Due to the COVID-19 pandemic, businesses are taking stringent measures to ensure the health and safety of their employees. One way they’re doing so is by encouraging social distancing through work from home policies. While remote working was a fairly common
I Know Your Largest Security Vulnerability
The greatest threat to network security in your organization is known by every hacker on the planet. More than likely, they have been testing your system multiple times per day for years. They have been searching for the weakest link
Does My Business Need Professional IT Management?
Business owners are notoriously thrifty and rightfully so. When an enterprise is in its infancy, every resource except time is precious. Dave Ramsey calls small business owners “CEOs – Chief Everything Officers”. If a toilet needs to be plunged or
Seven Reasons to Back Up Your Cloud Data
Whether your data is stored in a hosted email system, in a file sharing system such as Dropbox or Google Docs, or in an industry-specific application, it’s important to acknowledge the limitations of your providers’ backups. Microsoft has a policy
Popular Office 365 packages relabeled Microsoft 365
“Microsoft has an unfortunate naming convention…” is a phrase I’ve uttered hundreds of times over the course of the last few years. That phrase almost always preceded a bumbling attempt to explain why we say things like “Office 365 migration”
SBA Assistance to Small Business
If you’re like us, you’ve been inundated with Coronavirus news, but sometimes important nuggets can be lost in the deluge of information. In case you’re not aware, the federal government has passed a $2,000,000,000,000 ($2 TRILLION) support package intended to
Security best practices for remote workers
Working from home increases employee autonomy, cuts costs, and ensures the health and safety of the company during the coronavirus pandemic. The problem is, it also increases the likelihood of security breaches since employees are working outside the company’s security
Law Firm Technology: Staying Secure & Compliant
Your clients expect more than legal expertise – they expect secure, seamless digital experiences. That’s why law firm technology compliance is now a cornerstone of client trust. If they can track a package in real time or log into a
How to Scale Your IT Support Without Sacrificing Control
For many law firms, growth brings opportunity but also uncertainty. As caseloads expand and teams grow, IT systems are often the first to feel the pressure. But scaling your technology support can feel like a double-edged sword: how do you
The IT Blueprint for Business Growth: Planning for 1–5 Years Ahead
In today’s competitive legal landscape, law firms that survive and thrive are those that think strategically about every aspect of their operations, including their technology infrastructure. While many firms treat IT as a necessary expense to be managed reactively, forward-thinking
The Real Cost of IT Downtime for Professional Services: Beyond the Billable Hour
Picture this scenario: your systems suddenly go down in the middle of a busy day. The office goes from preparing time-sensitive legal documents, chasing deadlines, and finalizing client communications to quiet phones and inaccessible files, with billable hours immediately grinding
Texas Data Privacy and Security Act: Protecting Your Business During M&A
Mergers and acquisitions (M&A) are primarily exciting opportunities for growth, but they also bring hidden risks – especially when it comes to data. As two businesses combine their systems, practices, and customer information, the potential for privacy gaps and security
Why Austin Law Firms Are Outgrowing Their IT Support (And What to Do About It)
Austin’s legal landscape is thriving. From boutique practices to established firms, attorneys across the city are experiencing unprecedented growth opportunities. However, this expansion often reveals a critical weakness: outdated IT infrastructure that can’t keep pace with modern demands. Many law
Ransomware Recovery Planning for Construction Firms
Construction firms across Austin are under pressure to keep projects on schedule, budgets in check, and teams connected across ever-changing job sites. But while the focus is often on physical tools, blueprints, and building materials, one growing threat is proving
What Your Non-Technical Teams Don’t Understand About Third-Party Data Risks
Your sales team just signed up for a new lead management tool. Marketing connected another analytics platform to track campaign performance. HR implemented a new applicant tracking system. Each decision was made with the best intentions: boost productivity, streamline workflows,
When Should You Contact the IT Helpdesk? A Complete Guide
We’ve all found ourselves in a situation where the Wi-Fi cuts out mid-meeting, files won’t sync, or an unfamiliar error message pops up just when you need to hit send. When your tech doesn’t play ball, your first instinct might
How to Protect Client Data When Using Third-Party Platforms
While tools like CRMs, cloud storage, and marketing software make it easier to run a business, they also create new risks. Every third-party platform you connect to your systems is another place your clients’ data can be exposed. With regulations
