lead-forensics

Law Firm Technology: Staying Secure & Compliant

Law Firm Technology Compliance: Stay Secure & Compliant

Your clients expect more than legal expertise – they expect secure, seamless digital experiences. That’s why law firm technology compliance is now a cornerstone of client trust. If they can track a package in real time or log into a bank account from their phone, why shouldn’t they expect the same from their law firm? […]

How to Scale Your IT Support Without Sacrificing Control

How to Scale Your IT Support Without Sacrificing Control

For many law firms, growth brings opportunity but also uncertainty. As caseloads expand and teams grow, IT systems are often the first to feel the pressure. But scaling your technology support can feel like a double-edged sword: how do you increase capacity without losing visibility, consistency, or control? That’s the dilemma facing many growing legal […]

The IT Blueprint for Business Growth: Planning for 1–5 Years Ahead

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In today’s competitive legal landscape, law firms that survive and thrive are those that think strategically about every aspect of their operations, including their technology infrastructure. While many firms treat IT as a necessary expense to be managed reactively, forward-thinking practices understand that a comprehensive IT growth strategy is essential for sustainable expansion and long-term […]

The Real Cost of IT Downtime for Professional Services: Beyond the Billable Hour

The Real Cost of IT Downtime for Professional Services: Beyond the Billable Hour

Picture this scenario: your systems suddenly go down in the middle of a busy day. The office goes from preparing time-sensitive legal documents, chasing deadlines, and finalizing client communications to quiet phones and inaccessible files, with billable hours immediately grinding to a halt. For professional service firms, especially in the legal sector, it doesn’t take […]

Texas Data Privacy and Security Act: Protecting Your Business During M&A

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Mergers and acquisitions (M&A) are primarily exciting opportunities for growth, but they also bring hidden risks – especially when it comes to data. As two businesses combine their systems, practices, and customer information, the potential for privacy gaps and security vulnerabilities increases dramatically. With the Texas Data Privacy and Security Act (TDPSA) now in effect, […]

Why Austin Law Firms Are Outgrowing Their IT Support (And What to Do About It)

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Austin’s legal landscape is thriving. From boutique practices to established firms, attorneys across the city are experiencing unprecedented growth opportunities. However, this expansion often reveals a critical weakness: outdated IT infrastructure that can’t keep pace with modern demands. Many law firms find themselves trapped between ambitious growth goals and technology systems that were never designed […]

Ransomware Recovery Planning for Construction Firms

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Construction firms across Austin are under pressure to keep projects on schedule, budgets in check, and teams connected across ever-changing job sites. But while the focus is often on physical tools, blueprints, and building materials, one growing threat is proving just as capable of bringing a site to a halt: ransomware. Cybercriminals are increasingly targeting […]

What Your Non-Technical Teams Don’t Understand About Third-Party Data Risks

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Your sales team just signed up for a new lead management tool. Marketing connected another analytics platform to track campaign performance. HR implemented a new applicant tracking system. Each decision was made with the best intentions: boost productivity, streamline workflows, and get better results. But here’s what they probably didn’t consider: each new integration just […]

When Should You Contact the IT Helpdesk? A Complete Guide

When Should You Contact the IT Helpdesk? A Complete Guide

We’ve all found ourselves in a situation where the Wi-Fi cuts out mid-meeting, files won’t sync, or an unfamiliar error message pops up just when you need to hit send. When your tech doesn’t play ball, your first instinct might be to try and troubleshoot the issue yourself – but at what point should you […]

How to Protect Client Data When Using Third-Party Platforms

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While tools like CRMs, cloud storage, and marketing software make it easier to run a business, they also create new risks. Every third-party platform you connect to your systems is another place your clients’ data can be exposed. With regulations like the Texas Data Privacy and Security Act (TDPSA) in effect, Austin businesses are under […]

Adam Headshot

Adam

Help Desk

Adam was in the Navy before he joined our team in 2015. He is cool under pressure and a calming influence on the help desk. Perhaps this is because, after staring down Somali pirates off the coast of Africa, printer and email problems don’t seem so intimidating! Adam likes to shoot things (not people – thought we should make that clear), play Xbox, and of course, shoot things on Xbox! A husband of fourteen years with two children, he has been all over the world and still calls Central Texas his home. His teammates say, “Adam has an incredible memory when it comes to our clients. He remembers names, Internet settings, applications and printers!”
Headshots Tyler thegem person

Tyler

Projects Team Lead
Tyler cut his technological teeth through four years both in part-time work and in working with one of our telephony partners. Tyler loves working and learning, and has built a larger network at his home than 90% of our clients have in their businesses! He is thoughtful with his own money, preferring to buy a home and drive an old truck rather than pay rent and car payments. His hobbies of woodworking and gardening dovetail nicely with home ownership! He’s been known to play a bit of electric guitar, he enjoys 3D modeling and printing, and drives a gray Mustang GT that he’s modded as completely as his computers! Several of our team were in the wedding party when he got married!
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Aaron Johnstone

Help Desk Manager
With more patience than Job and more experience than most people in IT today, Aaron is the go-to guy for challenging problems. He directs our team both in the maintenance and help-desk functions. Aaron has been in IT for over twenty years and has played nearly every role possible EXCEPT, he reminds us, Sales. We can test almost every system in our client base on Aaron’s home network because it’s extensive and complex. When he isn’t tinkering with computers, he loves to read, play video games with his kids, and run. Aaron’s been married to his wife for twenty-one years and they have two daughters and a son. His teammates say, “I can always count on him to have my back. If I can’t find the answer, Aaron knows where to look!”
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Eli Meier

COO | CTO
Eli is our jack-of-all-trades. His degree is in English, and he intended to teach before he discovered a natural aptitude for computers. He combines the two in his role at Lighthouse, as he has a unique ability to explain complex technology in relatable, understandable conversation. Over more than twenty years working in IT, he’s written e-commerce programs for a university, set up an email cluster for a major league baseball team, and managed/executed hundreds of IT projects. He enjoys classic Volkswagens, cooking and barbeque, and hiking and camping. He and his wife have been married twenty-one years and have nine kids. Though he is 6’1”, he is the SHORTEST male in his entire extended family. We all feel badly for him.
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Ray Wilson

Chief Executive Officer
Ray is our CEO and he is passionate about helping businesses – both ours and our clients’ – succeed. Except for Skip, he’s probably been involved with IT longer than anyone – he was troubleshooting computers and repairing them at his school when he was seven! As an intern while attending UMHB, he was involved with IT, but really started growing when he joined our team in 2005. When he transitioned most of our clients to managed services, our MSP business was truly born, and we then grew it from five to forty people between 2006 and 2016. In that time, he was a help desk tech, business processes consultant, account manager, salesperson, sales engineer, client services manager, sales manager, and COO. If you want to get his juices flowing, challenge him to any team sport or ask him to go snow skiing. He’s been married to his high school sweetheart fourteen years and they have three high-energy boys. Oh… and both of his parents are also small business entrepreneurs.

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