lead-forensics

Have your staff work from home with the proper gear

One of the major hurdles of shifting to a work-from-home setup is that the hardware your employees have at home can be very different from what they’re used to at the office. More than their computers and smartphones, these are the things your staff will need to set up their own home office.

A reliable keyboard and mouse

PC users obviously need external keyboards to operate their machines and work on files, but there are laptop users who splurge on external keyboards because they prefer how these feel or love to customize some or all of the keys.

Some aspects you want your staff to consider when choosing a keyboard are:

  • Interface – Is it wired or wireless? They won’t have to worry about a power source with wired boards, though battery-powered ones can easily last a year. Choosing a wireless one will mostly depend on whether or not they like to move around and still type away as normal.
  • Comfort and ergonomics – How do the keys feel on their fingertips? There’s now a wide variety of key types to suit their fancy. And if they’re worried about carpal tunnel syndrome, there are now keyboards with keys laid out like a very wide V so that users can hold their wrists at more natural angles.
  • Extras – Does it come with a number keypad and/or a trackpad? Does typing fill the room with sound, or is it muffled and silent? Make sure that the keyboard they choose has at least the things that would help them do their job, and at most make them happy whenever they have to work.

When picking a mouse, they’ll want to think about interface, comfort, and ergonomics, too. And while some are satisfied with a trackball or trackpad, the majority might prefer the ease of use a mouse offers. They’ll most likely have to work for hours on end, so it all boils down to what they’re most comfortable with.

A computer monitor (or two)

PCs, laptops, tablets, and smartphones all have their own screens, though most prefer screens they can easily read from and use. If your employees are among the lucky ones who work on a file with one screen while using another one to display their references, then they might find it difficult to go back to a single-monitor setup. Thankfully, replicating a dual-monitor setup is just a matter of getting another monitor, connecting it to their computer, and adjusting their display settings.

Of course, setting up dual monitors is their prerogative. If they’re buying monitors, screen aspects to consider are size, aspect ratio (i.e., the proportions of its width and height, resolution (i.e., image quality), and interface (although ports mismatching video cables is a problem that’s easily fixed with adaptors).

However, they don’t even have to buy a new screen if they have a smart TV or a TV they’ve connected to a Chromecast or other similar device. Laptops running on Windows can detect such internet-connected devices, and all they have to do is go to Settings > System > Display > Multiple displays, then adjust their settings as they like.

Webcam and headset

If an employee’s computer doesn’t come with a web camera, they’ll most likely have to purchase one separately, especially if you regularly keep in touch with your team via video conferencing. They’ll need to primarily consider video resolution and sound quality, plus other features such as noise cancellation and autofocus. To reduce external distractions, they might want to use a headset, though isolating themselves in a room and hanging a “Do not disturb” sign might work just as well.

Letting your staff work at home can be a big boon for your company — provided that employees set their devices up properly and that you have a good remote work policy in place. If you’re interested in taking full advantage of remote work but don’t know where to start, talk to our experts. We’re more than happy to help.

Published with permission from TechAdvisory.org. Source.
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Adam

Help Desk

Adam was in the Navy before he joined our team in 2015. He is cool under pressure and a calming influence on the help desk. Perhaps this is because, after staring down Somali pirates off the coast of Africa, printer and email problems don’t seem so intimidating! Adam likes to shoot things (not people – thought we should make that clear), play Xbox, and of course, shoot things on Xbox! A husband of fourteen years with two children, he has been all over the world and still calls Central Texas his home. His teammates say, “Adam has an incredible memory when it comes to our clients. He remembers names, Internet settings, applications and printers!”
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Tyler

Projects Team Lead
Tyler cut his technological teeth through four years both in part-time work and in working with one of our telephony partners. Tyler loves working and learning, and has built a larger network at his home than 90% of our clients have in their businesses! He is thoughtful with his own money, preferring to buy a home and drive an old truck rather than pay rent and car payments. His hobbies of woodworking and gardening dovetail nicely with home ownership! He’s been known to play a bit of electric guitar, he enjoys 3D modeling and printing, and drives a gray Mustang GT that he’s modded as completely as his computers! Several of our team were in the wedding party when he got married!
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Aaron Johnstone

Help Desk Manager
With more patience than Job and more experience than most people in IT today, Aaron is the go-to guy for challenging problems. He directs our team both in the maintenance and help-desk functions. Aaron has been in IT for over twenty years and has played nearly every role possible EXCEPT, he reminds us, Sales. We can test almost every system in our client base on Aaron’s home network because it’s extensive and complex. When he isn’t tinkering with computers, he loves to read, play video games with his kids, and run. Aaron’s been married to his wife for twenty-one years and they have two daughters and a son. His teammates say, “I can always count on him to have my back. If I can’t find the answer, Aaron knows where to look!”
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Eli Meier

COO | CTO
Eli is our jack-of-all-trades. His degree is in English, and he intended to teach before he discovered a natural aptitude for computers. He combines the two in his role at Lighthouse, as he has a unique ability to explain complex technology in relatable, understandable conversation. Over more than twenty years working in IT, he’s written e-commerce programs for a university, set up an email cluster for a major league baseball team, and managed/executed hundreds of IT projects. He enjoys classic Volkswagens, cooking and barbeque, and hiking and camping. He and his wife have been married twenty-one years and have nine kids. Though he is 6’1”, he is the SHORTEST male in his entire extended family. We all feel badly for him.
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Ray Wilson

Chief Executive Officer
Ray is our CEO and he is passionate about helping businesses – both ours and our clients’ – succeed. Except for Skip, he’s probably been involved with IT longer than anyone – he was troubleshooting computers and repairing them at his school when he was seven! As an intern while attending UMHB, he was involved with IT, but really started growing when he joined our team in 2005. When he transitioned most of our clients to managed services, our MSP business was truly born, and we then grew it from five to forty people between 2006 and 2016. In that time, he was a help desk tech, business processes consultant, account manager, salesperson, sales engineer, client services manager, sales manager, and COO. If you want to get his juices flowing, challenge him to any team sport or ask him to go snow skiing. He’s been married to his high school sweetheart fourteen years and they have three high-energy boys. Oh… and both of his parents are also small business entrepreneurs.

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