4212 S. 5th St., Temple, TX 76502
(254) 774-9035

Help Desk Technician

Temple, TX 76502
Salary: $30,000.00 to $45,000.00 /year

Come and join our phenomenal team! We’re growing faster than expected and we need to grow our team. If you:

  • Love teamwork
  • Are self-driven to learn and improve, technically and professionally
  • Tire of corporate politics
  • Have fun working hard to make a difference
  • Are determined to do the right thing even when it hurts
  • Have a passion for serving others
  • Will read the books our company culture is built on
  • Want the opportunity to grow with a growing business
  • Enjoy technical troubleshooting, problem solving, and communicating with others who are not-at-all technical
  • Think you’re able to endure our rigorous interviewing process (we only hire the best)

… then please apply!

As an IT Managed Services Provider, the Lighthouse IT team runs the technology for many other businesses in the area. We plan IT budgets, implement new technology to benefit our clients, monitor and maintain client systems to ensure uptime, and help our clients use the technology running their businesses.

As a Help Desk Technician, you would:

  • Answer incoming phone calls and emails from people who need technical help, and either assist them directly or work with our team to move the issue to someone else who can help
  • Work in our ticketing system to respond to client issues, document your time and effort, and meet performance objectives – including productivity and customer satisfaction.
  • Perform most of your work from our office, and travel to (mostly local) clients who need on-site help as needed
  • Communicate with clients over the phone, email, and chat applications
  • Update and maintain client documentation to benefit our clients and team
  • Assist with proactive monitoring, maintenance, and reporting of client IT systems

Technical Requirements:

  • Working knowledge of computer desktops, servers, and networking
  • Expertise with Microsoft Windows, Microsoft Office, and commonly used PC applications
  • Experience replacing/upgrading hardware components in PCs
  • Working knowledge of iOS and Android mobile devices
  • Excellent, professional oral and written communication
  • 30+ WPM typing speed

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