Welcome to Lighthouse

Who is Lighthouse IT?

We are your IT department here to:

  • Help when technical problems and questions impact your work
  • Manage your IT systems to keep you productive and sage
  • Give it best practices and planning advice

How Do I Get Help?

  • Email – help@lighthouseit.us (not .com)
  • Call – (254) 774-9035
  • Please always call:
    • When it’s urgent
    • After Hours (outside of M-F 8am-5pm)
    • For Internet/Email outages
  • Right-click our icon on your PC’s taskbar
    Lighthouse Icon
  • Choose “Create a Service Ticket” 

 Click on Create Service Ticket

 

  • Enter your e-mail address in the “From” field 

Enter your email address in the from field and then your problem in the box

Helpdesk Expectations

Like an ER, we triage based on business impact.

Response Times:

  • Priority 1 (Business Shutdown) – Usually immediate, max 15 minutes
  • Priority 2 (Severe Impact) – Usually 15 minutes, max 1 hour
  • Priority 3 (Moderate Impact) – Usually 1.5 hours, max 4 hours

We will contact you via Phone, Email, and/or Chat

  • Depending on the issue and your preference and availability
  • Chat window is the two red rectangles on your taskbar, click to open it.

Click on the 2 red boxes in your task bar The chat window will then appear

Please tell the Help Desk about the problems you have! They want to help!

After hours (outside of M-f, 8am-5pm) is for emergencies only

  • i.e., a critical deadline will be missed, or
  • An outage affecting multiple people who need to work
  • it is not 24×7 support

Maintenance and Monitoring

Our systems continuously monitor your IT to:

  • Catch issues early to eliminate or reduce business impact
  • Fix problems faster given additional data
  • Ensure backups run sucessfully
  • Ensure antivirus is active and up-to-date
  • and NOT to monitor your behavior

Every week, our systems deploy software security updates/patches

  • Not all updates are installed, we approve them
  • Please leave your PC on when you see the message below!
  • Save and close any files

Schedule Your Consultation Now

Just fill our the form below and we'll get right back to you.