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Client Stories

At Lighthouse IT, we empower clients to focus on their business, not their technology.
Here are just a few examples of how we’ve made that happen.

Hear from Our Satisfied Clients

Watch our video testimonials to see firsthand accounts of how our expert solutions and dedicated support have helped companies achieve seamless efficiency and deliver the exceptional.

After 20+ years, Harrell, Stoebner & Russell, P.C. rely on Lighthouse IT as their own IT department.

David Nix Insurance brings technology efficiency and expertise in-house with Lighthouse IT.

What Our Clients Are Saying

Our clients’ success stories speak volumes about the quality of our services. Read their testimonials to learn how Lighthouse IT Services has provided reliable solutions, exceptional support and peace of mind to businesses just like yours.

 
 
 
  
 
 
 
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Kenneth is always so very helpful in a stressful situation! Thank you
  
 
  
 
 
 
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 Kamy Richardson Alejo 
 
 
 
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Kenneth was kind, professional, and helpful. Thank you!
  
 
  
 
 
 
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 Rick Miller 
 
 
 
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Great customer service and took care of us on a really tough day
  
 
  
 
 
 
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 Sherry Easley 
 
 
 
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The team at Lighthouse IT is always willing to help us out with even the smallest issue or requests.  We appreciate their availability for us and patience in dealing with us.
  
 
  
 
 
 
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 Samantha Anadon 
 
 
 
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From the moment I reached out, their customer service was exceptional. They were responsive, attentive, and genuinely interested in resolving my issue promptly. Not only did they provide quick fixes to my IT problems, but they also took the time to explain the solutions in a clear and understandable manner. This level of professionalism and expertise is truly commendable. Overall, I highly recommend Lighthouse IT for anyone in need of reliable IT support. Their combination of excellent customer service and swift problem-solving sets them apart in the industry.
  
 
  
 
 
 
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 Keith Maynard 
 
 
 
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I cannot speak more highly of Lighthouse IT! We've been using them for my firm for a few months now, and they are responsive, thorough, and follow up on a VERY consistent basis. Can't recommend enough!
  
 
  
 
 
 
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 Sue 
 
 
 
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One of the best companies I have ever worked with.
  
 
  
 
 
 
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 Toi Maddox 
 
 
 
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Thank you for all of the great IT work! Everyone is so polite and helpful :)
  
 
  
 
 
 
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 J B 
 
 
 
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Car broke down on the way to Sam’s club so I pulled into their parking lot.  A couple of employees from this place of business came out and helped. Provided jumper cables, umbrella for the rain, gave a jump, helped with the engine oil. Forgot to get  names but I definitely appreciate the help. If I have any IT problems I’m sure you guys will go above and beyond to help my situation so be expecting a call.
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Adam

Help Desk

Adam was in the Navy before he joined our team in 2015. He is cool under pressure and a calming influence on the help desk. Perhaps this is because, after staring down Somali pirates off the coast of Africa, printer and email problems don’t seem so intimidating! Adam likes to shoot things (not people – thought we should make that clear), play Xbox, and of course, shoot things on Xbox! A husband of fourteen years with two children, he has been all over the world and still calls Central Texas his home. His teammates say, “Adam has an incredible memory when it comes to our clients. He remembers names, Internet settings, applications and printers!”
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Tyler

Projects Team Lead
Tyler cut his technological teeth through four years both in part-time work and in working with one of our telephony partners. Tyler loves working and learning, and has built a larger network at his home than 90% of our clients have in their businesses! He is thoughtful with his own money, preferring to buy a home and drive an old truck rather than pay rent and car payments. His hobbies of woodworking and gardening dovetail nicely with home ownership! He’s been known to play a bit of electric guitar, he enjoys 3D modeling and printing, and drives a gray Mustang GT that he’s modded as completely as his computers! Several of our team were in the wedding party when he got married!
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Aaron Johnstone

Help Desk Manager
With more patience than Job and more experience than most people in IT today, Aaron is the go-to guy for challenging problems. He directs our team both in the maintenance and help-desk functions. Aaron has been in IT for over twenty years and has played nearly every role possible EXCEPT, he reminds us, Sales. We can test almost every system in our client base on Aaron’s home network because it’s extensive and complex. When he isn’t tinkering with computers, he loves to read, play video games with his kids, and run. Aaron’s been married to his wife for twenty-one years and they have two daughters and a son. His teammates say, “I can always count on him to have my back. If I can’t find the answer, Aaron knows where to look!”
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Eli Meier

COO | CTO
Eli is our jack-of-all-trades. His degree is in English, and he intended to teach before he discovered a natural aptitude for computers. He combines the two in his role at Lighthouse, as he has a unique ability to explain complex technology in relatable, understandable conversation. Over more than twenty years working in IT, he’s written e-commerce programs for a university, set up an email cluster for a major league baseball team, and managed/executed hundreds of IT projects. He enjoys classic Volkswagens, cooking and barbeque, and hiking and camping. He and his wife have been married twenty-one years and have nine kids. Though he is 6’1”, he is the SHORTEST male in his entire extended family. We all feel badly for him.
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Ray Wilson

Chief Executive Officer
Ray is our CEO and he is passionate about helping businesses – both ours and our clients’ – succeed. Except for Skip, he’s probably been involved with IT longer than anyone – he was troubleshooting computers and repairing them at his school when he was seven! As an intern while attending UMHB, he was involved with IT, but really started growing when he joined our team in 2005. When he transitioned most of our clients to managed services, our MSP business was truly born, and we then grew it from five to forty people between 2006 and 2016. In that time, he was a help desk tech, business processes consultant, account manager, salesperson, sales engineer, client services manager, sales manager, and COO. If you want to get his juices flowing, challenge him to any team sport or ask him to go snow skiing. He’s been married to his high school sweetheart fourteen years and they have three high-energy boys. Oh… and both of his parents are also small business entrepreneurs.
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