Occasionally, there is a seismic shift in how we see the world. As a nation, it happened on September 11 when two planes flew into the World Trade Center. It happened when JFK was assassinated in November 1963; and it happened in March 2020 when nearly half of the American workforce suddenly became remote workers.

We are exceedingly proud to have recently reached a major milestone. Over the course of the  90 days and more than 500 survey responses, our clients gave our Help Desk 100% positive feedback! WOW!

Those responses came from over 2,000 help desk requests representing three of the busiest months in our company’s history.

The greatest threat to network security in your organization is known by every hacker on the planet. More than likely, they have been testing your system multiple times per day for years. They have been searching for the weakest link in the softest part of your armor, and when they find it, they will exploit it for days or even months until you are alerted to their activity.

Business owners are notoriously thrifty and rightfully so. When an enterprise is in its infancy, every resource except time is precious. Dave Ramsey calls small business owners “CEOs – Chief Everything Officers”. If a toilet needs to be plunged or the building needs to be painted, the CEO does it.

Whether your data is stored in a hosted email system, in a file sharing system such as Dropbox or Google Docs, or in an industry-specific application, it’s important to acknowledge the limitations of your providers’ backups.

Microsoft has a policy of backing up data in its system based on a complicated set of factors which result in them keeping files between 30 days and 3 months but doesn’t guarantee anything.

“Microsoft has an unfortunate naming convention…” is a phrase I’ve uttered hundreds of times over the course of the last few years. That phrase almost always preceded a bumbling attempt to explain why we say things like “Office 365 migration” to mean “move your email to the cloud” or why “Office 365 Business Essentials” didn’t include Office.

If you’re like us, you’ve been inundated with Coronavirus news, but sometimes important nuggets can be lost in the deluge of information.

In case you’re not aware, the federal government has passed a $2,000,000,000,000 ($2 TRILLION) support package intended to address the monumental economic impact of historic nationwide shelter-in-place orders.